Refund policy

Returns & Store Credit or Refunds

You may request a return or exchange within 30 days of receiving your order.

To qualify:

  • Items must be unworn, unwashed, and in original condition with all tags attached.

  • Include the original receipt or proof of purchase with your return.

Start a Return:
Email info@soleilfashion.com to initiate your return request.
Once your return is approved, we’ll send you instructions and a return shipping label, depending on the reason for the return.

âť—Returns sent without prior authorization will not be accepted.

Return Shipping Costs

  • If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.

  • For all other returns (e.g., size, style, or preference), the customer is responsible for return shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.
If your item is defective, damaged, or incorrect, contact us at info@soleilfashion.com within 1 days so we can resolve the issue promptly.

Final Sale Items

Final sale, discounted items, and gift cards are non-returnable and non-refundable.

Exchanges

We do not offer direct exchanges.
To receive a different item, please:

  1. Submit a return request for the original item.

  2. Place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome:

  • If your return is approved due to a seller issue (e.g., wrong or damaged item), you’ll receive a refund to your original payment method.

Please note it may take additional time for your bank or card provider to post the refund.

For any questions, contact us at info@soleilfashion.com. We’re always happy to help!